Privacy Policy

1. Information We Collect

We may collect personal information in the following ways:

1.1 Personal Data Provided by You

When you use our website, purchase tickets, or contact us, you may provide information such as:

• Name

• Email address

• Phone number

• Billing or payment details

• Age or date of birth (for age-restricted events)

• Ticketing account information

• Any details submitted via contact forms or registration forms

1.2 Automatically Collected Data

When you browse our website, we may automatically collect:

• IP address

• Browser type & device information

• Pages visited

• Cookies and tracking data

• Session data for analytics

1.3 Third-Party Data

We may receive information from:

• Ticketing platforms (e.g., if you purchase event tickets)

• Payment gateways

• Marketing or advertising partners

• Social media platforms (if you connect with us there)

2. How We Use Your Information

We use the information collected for purposes including:

• Processing ticket purchases and event registrations

• Verifying age eligibility for events

• Sending event updates, confirmations, and important notifications

• Providing customer support

• Improving our website, services, and event experience

• Conducting analytics, research, and performance tracking

• Sending promotional content (only if you opted in)

• Ensuring event safety, security, and compliance

3. Sharing of Information

We do not sell your personal information.
However, we may share your data with:

3.1 Service Providers

Trusted partners who help us operate our services, such as:

• Ticketing platforms

• Payment processors

• Email service providers

• Security teams

• Event logistics partners

3.2 Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations

• Respond to government or regulatory requests

• Protect the safety of attendees, staff, or the public

3.3 Event Safety & Security

For high-scale events, we may share necessary information with:

• Venue operators

• Security teams

• Emergency response organizations

4. Cookies & Tracking Technologies

Our website may use cookies, pixels, or similar technologies to:

• Improve user experience

• Remember preferences

• Analyze traffic and performance

• Provide relevant advertisements

You may choose to disable cookies through your browser settings, but this may affect certain website features.

5. Data Protection & Security

We implement industry-standard measures to protect your information from:

• Unauthorized access

• Data theft

• Loss or misuse

While we strive to protect your data, no online transmission is 100 percent secure. You agree to use the site at your own risk.

6. Your Rights

Depending on your local laws, you may have the right to:

• Access your personal data

• Request corrections

• Request deletion of your data

• Withdraw consent for marketing emails

• Disable cookies or tracking

To exercise any of these rights, contact us using the information below.

8. Children's Privacy

Our website and events are not intended for individuals under 18, unless specified for certain events.
We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this privacy policy from time to time.
Any updates will be posted on this page with a revised date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to make a data request, you may contact us at:

Email: support@pulsefestmusic.com
Phone: 03-7832 6377
Address: D-8-3, Block D, Oasis Square 2 Jalan PJU 1A/7, Ara Damansara 47301, Petaling Jaya, Selangor