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Terms & Conditions

Last updated: 29.11.2025
By accessing our website, purchasing tickets, or attending PULSEFEST and its related events, you agree to the following Terms & Conditions. Please read them carefully.

1. Ticket Purchases

  • All ticket sales are final unless stated otherwise.

  • Tickets cannot be refunded, exchanged, or transferred unless the event is cancelled by the organizer.

  • Lost or damaged tickets will not be replaced.

  • Entry will only be granted with a valid ticket and proof of identity (if required).

 

2. Event Admission

  • The organizer reserves the right to refuse entry to any individual for safety, security, or compliance reasons.

  • Age restrictions may apply; attendees must comply with the stated age requirement.

  • Re-entry may be limited or prohibited depending on event rules.

3. Event Changes

  • The organizer may change the event schedule, lineup, venue, or timing if necessary.

  • Such changes will not qualify for refunds unless the entire event is cancelled.

  • In the event of cancellation, instructions will be provided on how to claim a refund (if applicable).

 

4. Safety & Conduct

  • Attendees must follow all venue rules, safety regulations, and security instructions.

  • Any harmful, abusive, or disruptive behavior may result in removal from the event without refund.

  • Illegal substances, dangerous items, or prohibited materials are strictly not allowed.

5. Personal Belongings

  • Bring personal items at your own risk.

  • The organizer is not responsible for lost, stolen, or damaged belongings.

 

6. Photography & Media

  • By attending the event, you consent to being photographed, filmed, or recorded.

  • These materials may be used for promotional or media purposes without compensation.

7. Website Usage

  • Information on the website is for general use and may change at any time.

  • Unauthorized use, reproduction, or distribution of website content is not allowed.

 

8. Liability

  • Attendees participate at their own risk.

  • The organizer is not liable for injuries, damages, or losses that occur during the event unless caused by negligence.

9. Third-Party Services

  • We may use third-party platforms for ticketing, payments, or event-related services.

  • Their terms and policies apply in addition to ours.

 

10. Contact Information

For any inquiries about these Terms & Conditions, you may contact us at:

Email: support@pulsefestmusic.com
Phone: 03-7832 6377
Address: D-8-3, Block D, Oasis Square 2 Jalan PJU 1A/7, Ara Damansara 47301, Petaling Jaya, Selangor

 

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